Privacy Policy





This document describes the policy regarding the processing of personal data in relation to the use of the "Lugano Convention and Exhibition" platform (hereinafter the "Platform"), consisting of the site (hereinafter the "Site") and related resources.

The Platform is intended for the support and development of social, cultural and congress activities in the Lugano region. The Platform is designed to offer users a simple and quick tool to organise a public or private event in venues owned by the Municipality of Lugano.

The Platform is purely informative. The Municipality of Lugano is not responsible for the incorrect or improper use of the Platform by users. The detailed conditions governing the use of the Platform are described in a separate document, accessible at this link: The same is intended here fully reproduced and integrated.

Paragraphs A and B specify the ownership of the Platform, the communication coordinates and describe the mechanism for acceptance and revision of this document. Paragraphs C and D describe the Owner's policy regarding the processing of users' personal data and cookies. Finally, paragraph E governs the substantive law applicable to the legal relationship between the parties and establishes the legal jurisdiction in the event of a dispute relating to that relationship.

This document informs the user, pursuant to and for the purposes of Articles 4 para. 5 of the Federal Act on Data Protection (FADP) and, where applicable, of Articles 13 and 14 of European Regulation (EU) 679/2016 (hereinafter referred to as "GDPR"), that the personal data provided or otherwise acquired within the activity of the Platform will be processed in compliance with the principles set out in the above-mentioned regulations. It should be noted that the GDPR, in accordance with Art. 3 para. 2, shall apply only in case of processing of personal data related to:

  1. supply of goods or services to individuals in the EU;
  2. monitoring the behaviour of individuals within the EU.



The Site is owned by the City of Lugano (CH) (hereinafter the "Owner") and is managed by the Events and Congresses Division of the City of Lugano.

All communications must be made in writing and shall be considered valid and effective upon receipt of the same, if made by regular mail, respectively at the time of sending the reading confirmation, if made by e-mail.


  • City of Lugano, Events and Congresses, Piazza Indipendenza 4, CH-6900 Lugano
  • E-mail:
  • Telephone: +41 (0)58 866 66 30 30



By using the Platform, the user accepts the terms and conditions, as well as the processing of personal data described in this policy, in the version in force at the time of use. The current version can be viewed by clicking on the link at the bottom of the Site. It is the user's responsibility to carefully check the status of the terms and conditions, as well as the information before using the Platform, as the Owner's right to update this document at any time and at his or her own discretion is reserved, in particular according to the development of the applicable law, the features, as well as the services and products made available to the user.

Where required by law, the Owner will request express consent from the user through electronic channels (online or by e-mail).


  1. Data Controller

The Data Controller is the Municipality of Lugano, represented by the bodies and agencies responsible in accordance with the municipal and cantonal regulations in force.

The Owner can be contacted using the contact details specified in the preceding Paragraph A preceding.


  1. Municipal data protection officer

The Owner, as part of the promotion of the relationship of trust with the user in relation to the correct processing of their personal data, has appointed a municipal data protection officer (with effect from 1.1.2020), whose task is to advise the Owner on the regime applicable to data, conduct regular checks, respond to requests for information and follow up the exercise of users' rights.

The municipal data protection officer can be contacted by regular mail at the following address:

City of Lugano c/o Legal Affairs Division

Via della Posta 8

6900 Lugano

Telephone: +41 58 866 70 80

Fax: +41 58 866 75 40


Any communication relating to the protection of personal data can also be sent to the following e-mail address:

  1. Legal framework applicable to the processing of data

As part of the management of the Platform, the Owner, as a public body governed by Swiss law, carries out an economic activity that does not derive from sovereign power. In light of this, the processing of users' personal data is in principle governed by Federal Act on Data Protection (FADP, SR 235.1).

Through access and subsequent use of the Platform, the user expresses, where necessary, for the lawfulness of the processing, i.e. in the absence of a legal basis or processing connected to the fulfilment of a contract or a legal task, their consent to the processing of personal data covered or presupposed by this document.

Given that the Municipality of Lugano does not in principle process personal data falling within the scope of application of the GDPR, as specified above, if the GDPR were exceptionally applicable, the Owner grants the data subjects the protections provided for by the GDPR itself (in particular the rights provided for by the articles. 12 – 23). The text of the GDPR can be consulted by activating this link.


  1. Concepts and categories of personal data

Personal data is defined as the indications or information that directly or indirectly allow the identification of a person, whether physical or legal entity ("Personal Data").

Personal data worthy of special protection is considered to be information on religious, philosophical, political or trade union opinions or activities, health, private life or race, the psychological, mental or physical condition, as well as information on crimes committed, related penalties imposed and measures taken.

The Platform does not require / collect / process personal data worthy of special protection. The user is therefore advised not to spontaneously transmit information of this nature via the Platform and related resources (in particular: e-mail, contact form, social media, etc.).


  1. Purpose and lawfulness of data processing

The Data Controller processes Personal Data in relation to the purposes summarised in the following table.

Privacy Policy

The Owner collects and processes the Personal Data necessary to make it possible, respectively, to optimise the use of the Platform. This data includes information regarding the use of the Site, in particular the correspondence between the parties, the e-mail address, the IP address of the user's device, its approximate location when using the Platform through analysis of the IP address provided by the Internet access provider, the unique identifier of the mobile device (where in use), the characteristics of the browser (type, language, plug-ins installed, etc.), the pages visited, the length of time spent on the Site, activated links and cookies. This data is processed in an automated manner to obtain analytical-statistical information on the use of the Platform, allow navigation on the Site, receive requests for quotations made by the user for the reservation of city venues and related services (catering, telecommunications, etc..), evaluate the introduction of new features, improve the quality of services offered, measure the use of the Site and optimise its usability.

The Platform processes Personal Data submitted voluntarily by the user, in particular via the online quote request form for events and congresses (see para. (i) below) or electronic mail, for the purposes of communication, pre-contractual activities and/or fulfilment of contractual obligations or making the required information available.

The Platform does not process or transmit content or advertising messages designed based on the user's online and/or social media behaviour or the use of the Newsletter. The Platform does not profile the user, does not monitor the use of online resources or e-mail outside the domain (except for receiving the indication of the online resource from which the user comes to the Site). The Platform does not sell, rent, trade and/or lend Personal Data to third-parties.

It is recommended not to transmit information and/or documents containing personal and/or confidential information by e-mail, as this is an insecure means of communication and does not guarantee the protection of confidentiality. The Municipality of Lugano is available to provide secure electronic communication channels to transmit sensitive data upon request.


  1. Obligation to provide data; alternatives to digital communication

Except as specified for the data necessary to make it possible, respectively, to optimise the use of the Platform, the user is free whether to provide personal data or not.

Failure to provide the necessary data, for example the general blocking of cookies or the failure to provide an e-mail address when subscribing to the Newsletter or the failure to fill in the mandatory data provided by the online quote request form for events and congresses, will make it impossible to obtain what has been requested and/or to make full use of the digital services offered by the Owner.

In general, the Owner underlines that the interested party has the right to use ordinary channels of communication, such as telephone and ordinary mail, if he or she does not intend to use electronic channels. The newsletter, on the other hand, for economic reasons, is provided only electronically.


  1. Data transfer to a non-EU country and/or international organisation

Personal Data are, except for exceptions, processed and stored by the Owner through its own computer services and infrastructures located in Switzerland.

Where appropriate, taking into account the purpose of the processing, although within the limits of the strictly necessary, Personal Data may be transferred abroad (with respect to Switzerland), limited to the European Union or to countries that guarantee adequate protection of personal data (with respect to Swiss law) as per the list established by the Federal Authority (link), respectively by the competent European Authority in relation to the processing of data (exceptionally) subject to the GDPR. The interested party has the right to obtain a copy of such data, indicating the reason and proving their legitimacy.

In case of transfer to non-European countries, in particular the United States, whose level of data protection has not been considered generally adequate by the EU and CH Authorities, personal data may be transferred only to individuals, entities and companies that have signed specific international agreements and/or instruments concerning the protection of personal data (for example: Swiss / EU - US Privacy Shield). The interested party may obtain information about the guarantee measures adopted for the transfer of Personal Data by sending a request to the Data Controller by e-mail, indicating the reason and proving their legitimacy.


  1. Period of retention of personal data

The Platform retains Personal Data for as long as their retention is necessary in view of the purposes for which the data was collected, respectively to the extent that there is a legal obligation to retain them (normally 10 years) (see table item e) previous). The exercise of any rights of the user to the early deletion of Personal Data is reserved.

Once the purpose of the collection of Personal Data has expired, or once the obligation of storage established by law has expired, at the latest within 30 days, the Owner shall ensure the definitive and secure deletion of the data or, alternatively, their anonymisation.

Access to the detailed and updated policy on the retention of personal data can be requested from the Data Controller by e-mail, indicating the reason and proving its legitimacy.


  1. Online quotation request form for events and congresses ("Configurator")

The Site includes an online configurator that allows the user to request a personalised quote from the City of Lugano for an event to be held at one of the city's venues.

On a purely optional basis, the user has the possibility to request, through the Platform, quotes for additional services offered by qualified partners of the City, such as catering services (food & beverage), promotion & marketing, multimedia, etc. Since these services are provided by third-parties according to separate and autonomous agreements between the user and said parties, the City of Lugano is not liable for the processing of personal data carried out within the framework of the aforementioned agreements, over which the City of Lugano has no decision-making power.

The personal data collected and processed within the form are exclusively those provided by the user, and preferably:

  • mandatory data: name, surname and email address of the applicant;
  • optional data: company name, event name, telephone number, additional notes (text field).

The Owner processes the above-mentioned data for pre-contractual purposes in order to respond to the user's requests for personalised quotations and submit to the user, in case of acceptance, a completed rental contract, as well as for the purposes of contractual fulfilment, within the framework of the execution of the obligations provided for in the rental contract relating to the structure chosen by the user and related services. It should be noted that the estimate is prepared by the staff of the Events and Congress Division without the need for automated decisions.

If the user has expressly requested it (optional) through the form, the Owner uses personal data, communicating it where necessary to its qualified partners, in order to collect personalised quotes for additional services (catering, multimedia, etc..) to be submitted to the user who has made a specific request. Please note that these third-parties are independent from the Data Controller, therefore the City of Lugano does not assume any responsibility for the processing of personal data carried out by them.

If the user has made a specific request (optional) via the form, the e-mail address of the applicant is registered in the distribution list of the Newsletter (see para. (j) below) according to the type of event and/or service of interest.

The (third-party) plug-in implemented in the Site to manage the configurator is set to automatically transmit to the Owner the data entered in the form by e-mail, without keeping a copy. Please note that a log-file copy of the form submission is stored in an area of the Site accessible only to the system administrator of the City of Lugano. The user can learn more about the plug-in by visiting the developer's website ( If the user does not wish to use the online form or the aforementioned third-party plug-in, they may submit a verbal or written request for a quotation using the various tools / contact details specified in para. A preceding.


  1. Newsletter

The Newsletter does not pursue any purpose of tracking or analysis of user behaviour. It does not detect the opening or not of the e-mail and / or the activation of the links contained within it. This is an information and updating service made freely available to users of the Platform, interested persons and, more generally, to the public of the City of Lugano.

The Newsletter is sent only to those who specifically request it and who provide their e-mail address, year of birth and areas of interest for this purpose. The immediate deletion from the list of recipients is possible at any time and with immediate effect by activating the dedicated link at the bottom of each email.

Unsubscribing to the Newsletter or deletion from the list of recipients does not affect or reduce in any way the usability of the Platform.

The Owner does not transfer the e-mail addresses of the users to third-parties, except for the external Newsletter service provider, which receives the e-mail addresses of the recipients functionally for the management of the Newsletter. The latter must be established in Switzerland, the EU or the USA (in the latter case only if it has joined the US - CH/EU Privacy Shield).



  1. Data relating to minors

The treatment justified by the consent of the interested party is lawful if the minor who has expressed consent is at least 16 years old. If the minor is under the age of 16 the processing of personal data is lawful only and to the extent that consent is given or authorised by the legal representative. The Owner will make every reasonable effort and in consideration of the available technologies to verify that the consent given by the legal representative is effective. However, it will not be in any way responsible for any false statements made by the minor and, in any case, if it establishes the falsity of the statement, it will immediately delete all personal data and any material acquired. The Owner will facilitate requests regarding the personal data of minors from the legal representative.


  1. Data controllers, recipients or categories of recipients, access to data

The Personal Data provided by the user may be communicated to recipients who will process the data in their capacity as Data Processors and/or as individuals acting under the authority of the Owner or Manager. If they operate independently, the subjects assume the position of distinct Data Controllers.

Subject to the transmission of data required by law, the data may be communicated to recipients belonging to the following categories:

  • subjects providing services for the management of the information and telecommunication systems used by the Data Controller for the provision of the Platform and for the organisation, planning, implementation and execution of the activities related to the Platform;
  • subjects who provide services to the Data Controller, for example in the legal, accounting, administrative, tax and auditing fields.

In the context of the management of the Platform (in particular: plug-in for the online configurator, Newsletter, maintenance, translation, hosting and Internet access), the Owner uses external suppliers of goods and / or services established and active in Switzerland, the EU or the USA (in the latter case only if the supplier has joined the US - CH/EU Privacy Shield).

External suppliers have access to data only to the extent strictly necessary for the correct and efficient performance of their tasks, subject to the assumption, by agreement, of an obligation of confidentiality and non-use in relation to the user's personal data.

The complete and updated list of the Data Processors is available for viewing at to the interested parties who have indicated in writing the reason for the request and demonstrated their legitimacy. For information security reasons, some information may be anonymised and / or partially masked.


  1. Email communications, risks

One should be aware that (i) the use of e-mail does not ensure the confidentiality and integrity of data in transit, (ii) many e-mail service providers are located or hold their data in countries that do not provide adequate protection of personal data (e.g. the USA, see updated official list downloadable here), (iii) the use of such e-mail service results in the transfer and storage of data in a country that does not provide adequate protection of such data.

The user authorises the Owner (including bodies, auxiliaries, agents and delegates) to transmit by ordinary (non-certified and/or encrypted) e-mail documents and/or information, including those containing personal and/or confidential data, using the e-mail address provided by the user in response to the user's requests received by mail, telephone or e-mail. The user, in full awareness of the above-mentioned risks, releases the Owner from any responsibility in case of unauthorised access by third- parties to documents and/or personal and/or confidential information transmitted or received by e-mail from the Owner and/or its bodies and auxiliaries.


  1. Links to third-party resources

The Platform contains links to third-party sites, services, products and other Internet resources (in particular: social media and online configurator management plug-ins). The Owner is in no way responsible for the content, security and usability of these resources; in particular, the Owner does not verify the policy, nor does it issue guarantees regarding the protection of privacy and personal data by these third-parties.


  • Security

The Platform implements security measures reasonably imposed by the circumstances and proportionate to the risks against unauthorised access, use, transmission, alteration, loss, unavailability or destruction of personal data. These measures include technical and organisational measures. However, given the nature of the Internet as an "open network", the Owner cannot guarantee or warrant that data in transit will not be intercepted or acquired by unauthorised third- parties.


  1. User rights

Within the limits set by the FAPD, the person concerned may, in particular:

  • obtain the correction of inaccurate personal data (Art. 5 para. 2 FAPD);
  • freely ask and with a written answer if data concerning them is processed (Art. 8 para. 1 FAPD);
  • to interrupt or revoke the consent to the processing of personal data (Art. 12 para. 2 lett. (b) FAPD);
  • to stop unlawful processing of personal data (Art. 12 para. 2 lett. (a) FAPD);
  • prevent, in the absence of justification, the disclosure to third-parties of personal data worthy of special protection or personality profiles (Art. 12 para. 2 lett. c) FAPD);
  • request that the processing of data be blocked, that its communication to third-parties be prevented or that personal data be rectified or destroyed (Art. 15 para. 1 FAPD);
  • if neither the accuracy nor the inaccuracy of the personal data can be demonstrated, request that information be added to the data in order indicating the disputed nature (Art. 15 para. 1 FAPD);
  • request that the rectification, destruction, blocking, in particular that of the communication to third-parties, as well as the mention of the contested character or the judgment be communicated to third-parties or published (Art. 15 para. 3 FAPD);
  • have personal data collected, stored or used in an unlawful manner destroyed;
  • to ascertain the illegality of the processing of personal data.


If the data processing falls within the territorial scope of Art. 3 GDPR, the person concerned may assert their rights as expressed in Arts. 15, 16, 17, 18, 19, 20, 21, 22 GDPR, by contacting the Owner or Data Controller. The text of the GDPR can be consulted by activating this link. The user has the right, at any time, within the limits and under the conditions established by GDPR, to ask the Data Controller for access to his/her personal data, their rectification, cancellation, restriction of processing or to oppose their processing and to exercise the right to the portability of such data. Where processing is based on Article 6, para. 1(a) or Article 9, para.2(a) GDPR, the user has the right to withdraw consent at any time without prejudice to the lawfulness of the processing based on the consent given before the withdrawal. The user has the right to lodge a complaint with the competent supervisory authority. In the event of a request for data portability, the Data Controller provides the user, in a structured format in common use and readable by automatic device, with the personal data concerning him/her, subject to paragraphs 3 and 4 of Art. 20 GDPR.





This chapter describes the Platform's policy regarding the processing of users' personal data in relation to so-called "cookies" and "widgets".


  1. What are cookies?

Cookies are text files stored in the user's browser by sites / apps or servers while browsing the web. Thanks to cookies, these sites or servers are able to recognise the browser when browsing and thereafter. Cookies help improve the online user experience, for example by keeping the preferences expressed by the user over time or by avoiding the user having to log-in at each page change. Cookies can also be used to monitor user behaviour online, with a consequent impact on user privacy.


  1. What are social media plug-ins and widgets?

Social plug-ins consist of optional software modules that link websites to social media so that users can easily interact with the content of the sites (e.g. "Like" or share interesting content from the Site through Facebook). Social plug-ins include so-called "widgets", graphic control elements that are inserted in the corresponding sections of the website, in order to allow the user to access the plug-in's functions. By clicking on the widget, the user promotes it on the corresponding social media with a simple click. If the user activates the plug-in, their browser makes a direct connection to the servers of the plug-in provider (e.g. Facebook). The content of the plug-in is transmitted directly from the respective provider to the user's browser and inserted into the page. When using social plug-ins, certain personal information is transmitted to and processed by the plug-in provider. Even if the user is not a registered social media user, there is the possibility that the user collects the IP address via the social media plug-in. If the user is registered, social media can link the visit of the web pages to the personal profile in social media. If the user interacts with a plug-in, the relevant information will be transmitted directly to the servers of the plug-in provider. The information is also published on social media and therefore shown to the user's contacts or made public (in case of public profile).


  1. Types of cookies

Cookies can be divided into various types. Considering the person who deposits the cookie on the user's terminal, if it coincides with the owner of the site visited, the cookie is called "first-party", while if it is a third-party site/server, the cookie is called "third-party". Considering the duration of the cookie, "session" cookies are stored as a function of access to the site and are therefore deleted when the browser is closed. "Persistent" cookies remain stored on your device after you close your browser (and until the cookie expires). Considering the purpose of the cookie, it is necessary to distinguish in particular "technical" cookies from "profiling" cookies. Technical cookies make it possible to browse the web, respectively provide the service requested by the user. They are not used for other purposes and are generally managed by the owner of the visited site. "Analytics" or "statistical" cookies are assimilated to technical cookies when used directly by the site owner to collect information, in aggregate form, on the number of users and how they interact with the site. Profiling cookies are generally third-party cookies used to set up a user profile based on the user's online behaviour and habits in order to submit personalised advertising messages to them.


  1. What cookies does the Platform implement?


The Platform implements technical cookies and persistent statistical and analytical cookies, in particular for the purpose of customising the configuration of the Platform, analysing the use of the Platform by users, keeping navigation active, analysing traffic flow, ensuring security, as well as for system administration purposes.

List of active cookies, purpose and duration

The Platform implements the following cookies:

1.Essential cookies 

  • Name: ARRAffinity
  • Provider:
  • Type: HTTP
  • Expires: Session
  • Description: used to distribute traffic on the site on different servers to optimize response times.
  • Initializer: Iframe, page source line number 862
  • Origin:
  • Data sent to: United States, GDPR (UE) compliant

  • Name: rc::c
  • Provider:
  • Type: HTML
  • Expires: Session
  • Description: used to distinguish between humans and robots
  • Initializer: Script tag, page source line number 14
  • Origin:
  • Data sent to: United States, GDPR (UE) compliant

2. Statistics 

  • Name: _ga
  • Provider: 
  • Type: HTTP
  • Expires: 2 years
  • Description: it registers a unique ID to generate statistical data on how the visitor uses the website.
  • Initializer: Source line number page 6
  • Origin: Script inline
  • Data sent to: United States, GDPR (UE) compliant

  • Name: _gat
  • Provider: 
  • Type: HTTP
  • Expires: 1 day
  • Description: used by Google Analytics to limit the frequency of requests.
  • Initializer: Source line number page 6
  • Origin: Script inline
  • Data sent to: United States, GDPR (UE) compliant

  • Name: _gid
  • Provider: 
  • Type: HTTP
  • Expires: 1 day
  • Description: it registers a unique ID used to generate statistical data on how the visitor uses the site
  • Initializer: Source line number page 6
  • Origin: Script inline
  • Data sent to: United States, GDPR (UE) compliant

  • Name: collect 
  • Provider:
  • Type: Pixel
  • Expires: Session 
  • Description: used to send data to Google Analytics about the device and user behavior. It tracks the user on devices and marketing channels.
  • Initializer: Source line number page 6
  • Origin: 2Fitul=en-usde=UTF-8dt= Home%20%7C%20Lugano%20Convention%20%26%20Exhibitionsd=24-bitsr=1024x768vp = 1000x741je=O_u = 1 EBAAUAB -jid=333180642gjid=33210736cid = 921727917.1589961419 tid=UA-164119460-1_gid=1264661391.1589961419_r= 1gtm=20u5e 1z=89749283
  • Data sent to: United States, GDPR (UE) compliant

3. Marketing 

  • Name: GPS
  • Provider:
  • Type: HTTP
  • Expires: 1 day
  • Description: it registers a unique ID on mobile devices to allow tracking based on your GPS geographic location.
  • Initializer: Script tag
  • Data sent to: United States, GDPR (UE) compliant

  • Name: IDE
  • Provider:
  • Type: HTTP
  • Expires: 1 year 
  • Description: used by Google DoubleClick to record and produce reports on user actions on the site after viewing or clicking one of the advertiser's advertisements in order to measure the effectiveness of an advertisement and present targeted advertising to the user.
  • Initializer: Script tag
  • Data sent to: United States, GDPR (UE) compliant

  • Name: test_cookie
  • Provider:
  • Type: HTTP
  • Expires: 1 day
  • Description: used to check if the user's browser supports cookies.
  • Initializer: Script tag
  • Data sent to: United States, GDPR (UE) compliant

  • Provider:
  • Type: HTTP
  • Expires: 179 days
  • Description: it tries to estimate the user's connection speed on pages with integrated YouTube videos. 
  • Initializer: Script tag
  • Data sent to: United States, GDPR (UE) compliant

  • ​​​​​​​Name: YSC
  • Provider:
  • Type: HTTP
  • Expires: Session
  • Description: it registers a unique ID for statistics related to which YouTube videos were viewed by the user.
  • Initializer: Script tag
  • Data sent to: United States, GDPR (UE) compliant

  1. The owner's statements regarding social media plug-ins

There are no social media plug-ins on the site

  1. Possibility of deactivation or cancellation, technical consequences



The user has the option of setting their browser to inform them when they receive a cookie or to block cookies (generally or by type of cookie or by site of origin). The general blocking of cookies, given that it also applies to technical cookies, can lead to serious limitations in the use of the Platform (in particular the Site). The user has the option of deleting cookies from the browser memory, as well as setting the browser to automatically delete cookies when closing the program (recommended).

By default, browsers automatically accept cookies. Instructions for disabling or deleting cookies can be found on the website of the developer of your browser; we refer to the following instructions for the most common browsers: Microsoft Internet Explorer and Edge; Google Chrome; Apple Safari; Mozilla Firefox and Opera.

There are additional methods to reduce online tracking risk, including (cumulatively):


Social media plug-in

If the user wants to reduce the risk that social media relate the data collected by the Platform to their personal profile in the respective social media, it is advisable to log out of the respective social media and delete all browsing data from the browser before visiting our web pages. The user can completely prevent the loading of plug-ins with specialised browser add-ons (recommended solution), such as, for example, NoScript or Ghostery.



The legal relationship between the user and the owner of the Site with regard to access and use of the Site (and related resources) is governed by Swiss substantive law, excluding the rules of private international law.

The parties choose the Lugano District Court (TI) as the exclusively competent Court in the event of a dispute arising out of or simply connected with the use of the Site. The owner of the site reserves the right to refer the competent judge to the user's headquarters, branch or home.


Date of entry into force: 30.05.202